Eurociett/UNI Europa roundtable on social dialogue in the temporary agency work sector in Croatia


On 1 July, Eurociett and UNI Europa held a roundtable event in Zagreb to promote social dialogue in the temporary agency work sector in Croatia.



The roundtable brought together national representatives of private employment agencies, trade unions, government, public employment services and labour inspectorate to discuss challenges and opportunities for the temporary agency work in Croatia.



The programme featured two panels specific to the Croatian situation, addressing regulation, social dialogue, cooperation with the public employment services.



Another panel was organised to present the sectoral social dialogue in Europe, and selected national experiences from Poland, Italy, Bulgaria and Belgium.

The event was organised on the Croatian accession day in the European Union and was financially supported by the Technical Assistance and Information Exchange instrument (TAIEX).


The Croatian roundtable is the 5th event organised by Eurociett and UNI Europa, to facilitate social dialogue in the temporary agency work sector. The previous roundtables were held in Poland (2006), Hungary (2007), Bulgaria (2009) and Turkey (2010).






Eurociett/UNI Europa pan-European conference on temporary agency work and labour market transitions in Europe


On 19 December 2012, Eurociett and UNI Europa held the pan-European conference to launch the key results of their joint report "the Role of Temporary Agency Work and Labour Market Transitions in Europe".


The report provides facts and figures on the stepping-stone function of temporary agency work and presents case studies on transitions from unemployment to work, from education to employment, from temporary to permanent employment and for vulnerable groups and on the role of the sectoral social partners. The case studies focus on six EU Member States: France, Belgium, Netherlands, Italy, United Kingdom, and Germany.


Further to the launch of the report, the pan-European conference offered a platform for the EU sectoral social partners to put forward their joint recommendations to EU policy makers on temporary agency work facilitating transitions in the labour market.





At the signing ceremony, Eurociett President, Annemarie Muntz, and UNI Europa Secretary General, Oliver Röthig, stressed the need to achieve appropriate regulation on the industry, especially through the full implementation of the Directive on temporary agency work (208/104/EC), and encouraged social dialogue and cooperation between employment services as a way to facilitate labour market transitions.


Eurociett and UNI Europa also called for further research into the stepping-stone function of temporary agency work and emphasised that temporary agency workers should be on an equal footing with other non-traditional forms of work in terms of access to social protection and social charges.


The conference took place at the Hotel Bloom! in Brussels and marked the conclusion of a year-long project, co-funded by the European Commission, where Eurociett and UNI Europa's members regularly met to exchange information and data on the added value of the temporary agency work in facilitating transitions.




The conference attracted over 90 participants from Eurociett and UNI Europa's members, key stakeholders from the European Commission, ILO, OECD, Academia, NGOs, and media.


The event was opened by two keynote speakers: Mr Santiago Loranca Garcia, Head of Unit of European Employment Strategy, from DG Employment at the European Commission, and Maria Münderlein from the University of Rotterdam.




Social partners from Italy, France, Belgium and Netherlands shared best practices on temporary agency work and transitions in a roundtable discussion.




Eurociett / FlexWorkResearch Conference

The University of Amsterdam has organised, with the support of Eurociett a research conference on “External Forms of Flexibility in the Labour Market: Competition or Complementarity”. It is part of their cooperation in Flexworkresearch (, the knowledge centre for researchers and policymakers on flexible work. The conference took place in Leuven, Belgium on October 27-28 2011 at the Faculty Club. Some 25 reknowned researchers were invited to share their latest research findings with members of Eurociett and some policymakers.


You can now download the powerpoints from the presenters in the program below.


Thursday 27 October:

13.00 - 13.15 hours

Introduction by Els Sol, Program leader Flexworkresearch (University of Amsterdam)

13.15 - 13.50 hours

Plenary by Susan Houseman (Upjohn Institute)
Temporary Help Employment in Recession and Recovery

13.50 - 14.00 hours

Welcome by Annemarie Muntz (President Eurociett)

14.00 - 15.15 hours


Parallel workshops (all paper presentations) first session



The costs and benefits of different forms of flexible labour

  1. Sandra Fisher (Clarkson University),
    The organizational utility of contingent work: a cost/value model
  2. Robert Vergeer (TNO Arbeid),
    External Flex in the labour market: competition or complementarity?
  3. Ronald Dekker (University of Tilburg),
    Flexible labour supply in the Netherlands 1996-2009, consequences for employment security



Flex as stepping stone

  1. Elke Jahn (University of Nuremberg),
    Does temporary agency work serve as a stepping stone for migrants?
  2. Anneke Goudswaard (TNO Arbeid),
    Flexible labour: step up or step down?
  3. Christopher Mathieu (Copenhagen Business School),
    Multiployment- employment security, emancipation, efficiency and innovation

15.45 - 17.00 hours


Parallel workshops second session



Temporary work and well-being

  1. Filipa Sobral (University of Lisboa) ,
    Training that promotes employability and temporary agency workers’ exhaustion and affective commitment
  2. Saija Mauno (University of Jyväskylä),
    The effects of long-term temporary work compared to permanent work on perceived work characteristics and well-being: a three wave study
  3. Nele de Cuyper (Catholic University of Leuven),
    Temporary work and well-being: a meta-analysis


Managing Control, Compliance and Enforcement 2.0

  1. Els Sol (University of Amsterdam),
    Is this the future? Hybrid Models of Regulating Temporary Work Agencies
  2. Elsa Underhill (Deakin University),
    Improving the effectiveness of OHS regulation in the temporary agency sector through enhanced host-supplier relationships
  3. Audrey Levêque (University of Liège),
    How to measure quality in job transitions?

17.15 - 18.00 hours


Parallel workshops third session



Flexible employment: perspectives and developments in France and Germany

  1. François Michon (University of Paris I),
    Non-Regular Employment in France: the French flexicurity model and its segmented labour markets
  2. Ida Regalia (University of Milan),
    Temporary agency work: A viable alternative to the standard employment relationship?




Managing Employment 2.0

  1. Bas Koene (Erasmus University Rotterdam),
    Issues in management and organization of a flexible workforce
  2. Wilson Wong (The Work Foundation),
    The future of work: what’s the big deal about flexibility?


Friday 28 October:

09.00 - 09.30 hours

Plenary: Presentation Boston Consultancy Group Research


09.45 - 11.00 hours

Parallel workshops fourth session



Flexible employment: a Mediterranean perspective

  1. Stefano Sacchi (University of Milan),
    Are flexible workers more insecure? An integrated approach based on micro-data
  2. Miguel Malo (University of Salamanca),
    The impact of labour market reforms at the margin on different generations: temporary contracts in Spain
  3. Gabriel Amitsis (University of Athens),
    Flexibility and the rule of law in active labour market policies: policy dilemmas for the rudimentary Greek social model



Sustainable work communities

  1. Pamela Wehling (Ruhr-Universität Bochum),
    Reassembling bonds between individual and organisation?
  2. Daniëlle van Jaarsveld (University of British Columbia),
    Institutional Effects on Workforce Blending Choices and Their Organizational Outcomes: Evidence from Call Centers
  3. Brandynn Holgate (University of Massachusetts Boston),
    Facilitating labor market transitions for workers facing barriers: the role of alternative staffing organizations

11.15 - 12.30 hours


Parallel workshops fifth session




  1. Andranik Tangian (Hans Boeckler Foundation),
    Macro-analysis of flexicurity response to the crisis
  2. Ángel Alonso Domínguez (University of Oviedo),
    Working transition in the Spanish labour market: a flexicurity approach



Organizational expectations and the development of temporary agency workers

  1. Hedwig Vermeulen (Radboud Universiteit Nijmegen),
    Training of workers in temporary employment agencies
  2. Catherine Casey (University of Leicester),
    Changing modes of Employment: Problems of skill development and qualities of work


12.30 - 12.45 hours

Plenary: Wrapping up and Goodbye

Eurociett Stakeholders Conference


On 23 June 2011, Eurociett held its bi-annual European stakeholders conference entitled “EU2020 From Strategy into Action: How the Agency Work Industry can get More People Back to Work”. The event will take place at the Residence Palace in Brussels.

This event brought together attendees including EU decision-makers, NGOs, labour organisations, and journalists. The objective was to discuss the contribution that private employment agencies can make to a better functioning EU labour market.


In this context, key issues such as job creation, flexible yet secure work and social inclusion were raised during 2  panel discussions. The high-level speakers were drawn from EU Institutions, Business Community and Civil Society.


The programme is as follows:








  • Annemarie Muntz | President | Eurociett


9:30-11:00: First Panel discussion - “How to ensure a more inclusive labour market?”


Europe 2020 puts forward as one of three priorities “Inclusive Growth: Fostering a high employment economy delivering social and territorial cohesion”. What can be the role of agency work to increase labour market participation as well as to facilitate the entry of the most disadvantaged workers in the labour market (especially young people)?


Is agency work a trap for poverty and social exclusion or does it represent a stepping stone to the labour market and facilitate upward mobility? How to develop partnerships between labour market institutions to improve the match between supply and demand of work? What could be the contribution of agency work to the Flagship initiative “An agenda for new skills and jobs?”



Setting the scene: Göran Hultin | Caden Corporation S.A.

  • Csaba Öry | MEP | Member of  the EP Employment Committee
  • Steven D’Haeseleer | Director Social Affairs | BusinessEurope
  • Giuseppe Porcaro | Secretary General | The European Youth Forum
  • Wallis Goelen | Head of Unit Employment Services | DG Employment
  • Kevin Green | CEO | UK Recruitment and Employment Confederation


11:00-11:30: Coffee Break




11:30-12:45: Second panel discussion - “How to secure the right balance between flexibility and security in the labour market?”


The need to balance flexibility and security in the labour market remains a priority of Europe 2020 Strategy: “Implementing flexicurity principles and enabling people to acquire new skills to adapt to new conditions and potential career shifts will be key”.


Training, life-long learning, portability of rights, flexible and reliable contractual arrangements, effective active labour market policies and modern social security systems providing adequate income support during transitions are all  key issues to be tackled in order to modernise the European labour market


How can the Agency work industry contribute to address these challenges? To what extent temporary work agencies can be seen as “transitions brokers” in the labour market? What should be the role of social partners to define the right level of flexibility and security?



Setting the scene:  Daniela Vincenti | Managing Editor | Euractiv

  • Robert Strauss | Head of Unit European Employment Strategy | DG Employment
  • Edwin Schreur | Country Manager | USG People
  • Ben Butters | Director for European Affairs | EUROCHAMBRES
  • Patricia Kruijff | Legal Advisor | FNV Bondgenoten





  • François Vandamme | Advisor General | Federal Public Service Employment, Labour and Social Dialogue| Belgian EU Presidency
  • Annemarie Muntz | President | Eurociett



 Further photographs from the event can be viewed here



Conference on Vocational Training for Temporary Agency Workers


As part of the joint research project on Vocational Training for Temporary Agency Workers, Eurociett and UNI-Europa held a conference on the 4th December 2008 in Brussels. The event gathered close to 100 attendees, including EU decision-makers, academics and journalists. The objective of the event was to discuss the role that temporary work agencies could play in facilitating transitions in the EU labour market, with a special focus on promoting vocational training opportunities provided to temporary agency workers.


Portuguese MEP José Silva Peneda opened the conference. He said that vocational training for temporary agency work was a heterogeneous practice throughout the EU. Among the main challenges, he saw a need to motivate people for training and avoid early school leaving. Among the main priorities, José Silva Peneda stressed that training schemes should be more demand-driven. There is a definite need to invest in more skills enhancement, and therefore a need to involve local authorities as they are closest to the citizens. Cooperation between private employment agencies and public employment services should be promoted as both provide training opportunities to temporary agency workers. In these times of economic crisis, workers need to adapt, and the use of training can serve to boost self-confidence and minimise risks linked to change.


Sadiq Kwesi Boateng also presented the new “Adult Education Survey” carried out by Eurostat within the EU. In particular, he underlined the notion that non-formal education was becoming increasingly important.


Dr Anneleen Peeters, from IDEA Consult, then presented the overview of the study on vocational training for temporary agency workers, and, after the coffee break, she resumed presenting the six case studies. This study is the first one to provide an EU-wide overview of the training provisions of temporary agency workers. Amongst other things, it appears that the general system of vocational training must be better adapted to the specificities of the sector. Future challenges include the collaboration with other stakeholders and ensuring that the temporary agency work sector has full access to EU-funded or national programmes aimed at promoting vocational training for workers. It will also be necessary to monitor the future development of the training programmes specifically dedicated to temporary agency workers.


A first roundtable, chaired by Fabrice Warneck, and composed of Jacques Solovieff, from the FAF.TT [France], Adriana Stel, from the STOOF [Netherlands], Vincent Vandenameele, from the VFU-FFI [Belgium], and both Juan Solaeche and Pedro Molina, from SINDETT [Spain] outlined the current situation in their respective countries, presented the sectoral bipartite training funds established there, and the challenges faced and overcome. Objectives and achievements were discussed, and a certain consensus appeared. The need to develop training schemes in cooperation with other sectoral training funds, to carefully monitor and assess spending, and the need to react quickly to needs in the labour market were stressed.


After lunch, a second roundtable, chaired by Denis Pennel, concentrated on how to move forward and facilitate access to vocational training for temporary agency workers. The participants of this roundtable were Patrick Werquin, from the OECD, Annemarie Muntz, from Eurociett, Marcel Nuyten, from FNV Bondgenoten, Mario van Mierlo, from EuroCommerce, and Christiane Westphal, from the Commission. It appeared that training needs should be more focused on those needs dictated by the labour market, if it is to truly facilitate transitions. As temporary work agencies are close to the labour market, they can best identify these needs. There is therefore an important role to play for employers, in close cooperation with different partners.


Fabrice Warneck concluded by saying that there was a need to team-up different players, to identify needs, to start from these needs, and then promote best-practices, and finally to improve the transferability of rights, where certification is important.

Conference on Cross Border Activities




As part of the joint research project aimed at the establishment of a European Observatory on Cross-Border Activities within the Temporary Agency Work sector, Eurociett and UNI-Europa held a conference on the 3rd of December 2009 in Brussels. The event gathered close to 100 attendees, including EU decision-makers, academics and journalists.


The programme was as follows:


08:30 - 09:00 - Registration


09:00 - 09:30 - Opening speeches

  • Fabrice Warneck | UNI-Europa Policy Officer 
  • Annemarie Muntz | Eurociett President

09:30 - 09:50 - Setting the context: Presentation of the 2008 report on regulation on temporary agency work in EU 27

09:50 - 11:00 - Cross-border activities within TAW: Presentation of the overview report by the external experts

11:00 - 11:30 - Coffee break


11:30 - 12:30 - Cross-border activities within TAW: The view from the practioneers [countries and sectors]


Chair & introduction: Frédéric Turlan | Liaisons Sociales Europe Editor in chief

  • Polish social partners: Alfred Bujara [Solidarnosc] & Anna Wicha [ZAPT]
  • British social partners: Sally Bridge [CWU]
  • Dutch social partners: Marcel Nuyten [FNV Bondgenoten] & Tom Gibcus [ABU]
  • Harald Wiedenhofer | EFFAT General Secretary
  • Domenico Campogrande | FIEC Director Social Affairs

12:30 - 13:00 - Presentation setting up a joint European Observatory on Cross-Border Activities within Temporary Agency Work


by Fabrice Warneck [UNI-Europa] & Denis Pennel [Eurociett]


13:00 - 14:30 - Lunch


14:30 - 15:30 - The implementation of the Directive 2008/104/EC on temporary agency work: What impact on cross-border mobility? How will this directive interfere with the Posting of Workers Directive? How efficient is the Posting of Workers Directive in protecting agency workers and allowing for the development of TAW cross-border activities?


Co-chairs: Fabrice Warneck [UNI-Europa] & Denis Pennel [Eurociett]

15:30 - 16:00 - Closing speeches

  • Rachel Owens | UNI-Europa Policy Officer
  • Annemarie Muntz | Eurociett President